Product Availability Information
Most products on our website are manufacturerd by our team which affords good availability of our catalogue ranges. If your order should be delayed pending stock availability of a specific item then we will inform you as soon as possible.
Once you have placed an order on our website we will send you an e-mail confirming your order and with an order number.
Returns Policy
If any goods received are either defective or unsatisfactory, we ask that you to return them to us unused within 21 days. We would ask that you indicate your preference for a replacement or full refund. This commitment in no way impacts on your statutory rights referred to below.
Mainland UK Delivery Rates and Schedule
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- Standard 3-5 day UK delivery charge will be £10
- Standard next day delivery charge will be £20
- Most orders are processed the same working day providing we receive the order before 12pm.
- Standard delivery is 3 to 5 working days.
- Next day delivery is delivered next working day providing we received the order before 12pm
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If you are placing an order from overseas please note that shipping cost and method will vary depending on your location and the size/weight of your order. If your delivery address is outside the United Kingdom the delivery charge will not be finalised on your bill and a member of our Customer Service Team will contact you to confirm delivery/shipping charges and add these to the final order amount.
If you require any further information, please contact us directly on 0117 966 9684 or e-mail enquries@tildenet.co.uk
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