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The Tildenet Group Ltd is a globally recognised leading brand headquartered in Bristol with five divisions in the group offering services to the Garden Retail, Horticulture, Sport, Industrial, and Fencing industries as well as direct to consumers.
We believe our people are our greatest asset. We cultivate a supportive, inclusive environment where you can build your career, hone your skills, and make a real impact.
Here’s what you can expect when you join our team:
· Competitive Salary and Commission Opportunities We offer a competitive salary plus bonus potential recognising and rewarding your hard work and success.
· Comprehensive Benefits Package We provide a range of benefits to support your well-being, including a healthcare plan and a company pension scheme, giving you peace of mind about your health and financial future.
· Cycle-to-Work Scheme Our cycle-to-work scheme offers an eco-friendly commute option and promotes a healthier lifestyle, providing a tax-efficient way to purchase a bike and accessories.
· Modern, Comfortable Workspace Our headquarters in Bristol features modern offices and a communal garden area, providing a welcoming and relaxed space to work, connect with colleagues, and enjoy a break in a natural setting.
· Supportive Team Culture You'll be part of a close-knit team where collaboration and mutual support are central to how we work. We prioritize open communication, helping each other succeed, and celebrating our wins together.
· Continuous Training and Development We’re committed to your growth and success. Through ongoing training, mentorship, and development programs, we provide resources and opportunities to advance your skills and explore new paths within the business.
As we continue to expand, there will be continuous opportunity for career progression, with support to reach your professional goals.
Full training will be given so attitude is as important as experience – if you like to work in a hands on role and are committed to getting the job done please get in touch apply@tildenet.co.uk
Location: Bristol
Salary: Competitive
Hours: Full time, Permanent
Reports to: Customer Service Manager
Tildenet Group Ltd is a fast-growing international manufacturing and distribution business headquartered in Bristol, with operations in Dubai and India. As a leading independent horticultural specialist, our brands include Agriframes, Haxnicks, Bosmere and Mainframe, serving over 100 export markets.
We pride ourselves on our strong customer relationships and premium brands, working with domestic customers, designers, and contractors, as well as major retail partners.
This is a fantastic opportunity for an enthusiastic candidate with a positive outlook to become a key member of our busy Consumer Customer Service team, supporting our prestige brands and helping us deliver excellent service.
The role combines customer service, order management, and proactive sales support, giving you the chance to work closely with both customers and colleagues across Sales and Operations.
You’ll gain hands-on experience in a wide variety of tasks, including:
Answering inbound customer and supplier calls, providing first-class support by phone and face-to-face.
Managing customer orders with accuracy and efficiency, ensuring smooth processing via our order-entry systems.
Acting on sales opportunities and converting enquiries into revenue.
Serving as a key link between Sales, Customer Service, and Operations to maintain excellent service levels.
Collating and managing customer feedback, troubleshooting issues and escalating where necessary.
Producing weekly overviews of customer activity, and regular sales analysis for business planning meetings.
Contributing to credit tracking through weekly updates of the credit spreadsheet.
We are looking for someone who:
Has experience in customer service or sales (in either an office or retail environment).
Understands the consultative approach needed when representing prestige brands.
Has excellent communication skills — written, verbal, and interpersonal — with confidence in dealing with all levels of stakeholders.
Is highly organised with strong attention to detail.
Is proficient in MS Office (Excel, Word, Outlook) and has some database experience.
Brings a positive, proactive mindset and a flexible, hands-on approach.
Desirable:
Experience working in consultative sales.
A background in supporting premium or prestige brands.